Staying connected with family members who live far away can be challenging. However, with the latest update to iOS 18, Apple has introduced a game-changing feature that allows you to remotely control a family members screen during a FaceTime call.This can be incredibly helpful for providing tech support or guiding them through complex tasks on an iPhone or iPad.Lets dive into how this feature works and how you can make the most of it.Join The FREE CyberGuy Report: Get my expert tech tips, critical security alerts and exclusive deals plus instant access to myfree Ultimate Scam Survival Guide when you sign up!This feature is particularly useful for tech support because it allows you to help family members troubleshoot issues or learn how to use new apps. It also provides guided assistance, enabling you to walk someone through a process step-by-step, such as setting up a new device or configuring settings. Additionally, it enhances communication by making it easier to explain complex tasks without the frustration of miscommunication.HOW TO PROTECT YOUR IPHONE AND IPAD FROM MALWAREFirst, you'll want to update your software to iOS 18. Here's how to do it on your iPhone.Once the installation is complete, your iPhone will restart, and youll be running iOS 18 with all its new features.CREATE CUSTOM VISUALS ON YOUR IPHONE WITH IMAGE PLAYGROUND IN IOS 18.2TOP TABLETS FOR SENIORS: EASY, DISTRACTION-FREE AND WI-FI OPTIONALWith iOS 18, Apple has expanded the capabilities of FaceTime to include remote screen control. This feature is part of SharePlay, which was initially introduced in iOS 15.1 for content sharing. Now, it allows users to share their screen and even pass control to another person during a FaceTime call.To get started, both you and the person you want to help need to have iOS 18 installed on your devices.Before someone can remotely control your screen, that person must be saved in your contacts. Now, let's say your mom calls you in a panic because she can't figure out how to set up her new smart home device. No worries. Heres how you can save the day:Heres where the real magic happens. You can actually take control of her screen.HOW TO SCHEDULE A FREE SESSION WITH APPLE SUPPORTWhen you're done playing tech support, ending the remote control is a breeze.WHAT IS ARTIFICIAL INTELLIGENCE (AI)?Apple has implemented several safeguards to ensure your privacy and security while using this feature. Only trusted contacts can request control, and you have the option to decline any request. Additionally, certain sensitive actions, such as changing Apple ID settings or making payments, are restricted during remote control sessions.SUBSCRIBE TO KURTS YOUTUBE CHANNEL FOR QUICK VIDEO TIPS ON HOW TO WORK ALL OF YOUR TECH DEVICESThe remote control feature in FaceTime with iOS 18 is a powerful tool for staying connected and providing support to family members from afar. Whether youre helping your parents navigate their new iPhone or guiding a friend through app setup, this feature makes it easier than ever to lend a hand, no matter the distance. So, next time a family member calls you for tech support, remember that, with iOS 18, you can be right there with them, virtually controlling their screen and making the process smoother and more efficient.How do you think the new remote control feature in iOS 18 will affect your ability to stay connected and assist family members who live far away? Let us know by writing us atCyberguy.com/ContactFor more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading toCyberguy.com/NewsletterAsk Kurt a question or let us know what stories you'd like us to coverFollow Kurt on his social channelsAnswers to the most asked CyberGuy questions:New from Kurt:Copyright 2025 CyberGuy.com. All rights reserved.